Frequently Asked Questions

  1. I forgot my Username and Password.

  2. I was not assigned a Username and Password.
    • GWCC Insured's: Please call your Great West Agent to receive your username/password.
    • Great West Agents & Employees: Please call Chris Li at 402-494-7229 to receive your username/password.

  3. Why are my videos not playing?

  4. I can't hear the videos.

  5. The volume drops dramatically.
  6. At times, the volume drops dramatically for no apparent reason, and no matter how high you turn the volume, the sound remains at a very low level. It turns out this problem is caused by a "feature" in Windows 7 that is intended to soften the volume when communication activity is detected. Unfortunately, it activates at other times, as well. To troubleshoot no volume, please follow these steps:

If you need technical assistance
please call 877-792-3866 Ext 300
Monday through Friday, 8:00 AM to 5:00 PM CST.
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